Frequently Asked Questions

How can I track my order?
Tracking information is sent by email after shipment.

Can I change or cancel an order?
Contact us immediately. Processed or shipped orders may no longer be changed.

What should I do if my item arrives damaged?
Email clear photos and your order number to service@jpansh.com.

When will customer service reply?
Most inquiries are reviewed within 1–3 business days.

Do I need approval before returning an item?
Yes. Contact customer support and wait for return instructions.